Fair, transparent refunds

We want you to find your Sathi with confidence. This policy explains when refunds apply and how they're processed.

Who you're paying

SathioSathi is a proprietary platform of Havteq Solutions Private Limited. Subscriptions and payments for sathiosathi.com are operated and processed by Webnytic Solutions, using Razorpay as the secure payment processor. We never store your full card details.

1. Subscriptions (Pro)

Pro is a monthly subscription. Because matching is immediately available and verified effort is consumed, monthly payments are non-refundable once the cycle starts. You keep access until the cycle ends and can cancel future renewals anytime from your account.

2. Profile Boosts

Boosts are one-time and activate instantly. They are non-refundable once activated.

3. Eligible refund cases

We review refunds for: (a) duplicate charges, (b) verified service outage preventing use for an extended period, or (c) accidental purchase reported within 24 hours with no usage.

4. How refunds are processed

Once a refund is approved, we initiate it through our payment gateway partner, Razorpay, directly to your original payment method (card, UPI, or net banking). Refunds are typically credited within 5–7 business days, though your bank may take a few additional days to reflect the amount depending on your card network or bank's processing time.

5. How to request

Please reach out to Webnytic Solutions using the contact details in the block below with your registered email, invoice number, and reason. Our team responds within 2 business days.

6. Chargebacks

Please contact Webnytic Solutions before raising a chargeback with your bank or card issuer — it's faster and keeps your account in good standing while we resolve the issue directly.

7. Contact

For cancellations, billing questions or a payment/delivery problem, contact Webnytic Solutions at or . Include your account email and the payment reference from your receipt.